Sample interview questions: How do you handle situations where a library user is struggling with technology or digital literacy skills?
Sample answer:
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Assess the user’s needs: Determine the user’s specific technology or digital literacy skills needs. Are they struggling with basic computer skills, accessing online resources, or using digital devices?
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Use empathy and patience: Approach the situation with empathy and understanding. Remember that everyone has different comfort levels with technology, and some users may feel overwhelmed or frustrated when encountering new digital tools.
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Offer clear and concise instructions: Provide step-by-step instructions in a clear and concise manner. Avoid using jargon or assuming that the user has prior knowledge of the technology.
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Be willing to demonstrate: Sometimes, the best way to teach someone is by showing them. Demonstrate how to use the technology or digital resource yourself, allowing the user to follow al… Read full answer
Source: https://hireabo.com/job/18_0_2/Reference%20Librarian