Sample interview questions: Can you describe any experience you have had with virtual reference services or online chat platforms?
Sample answer:
Sure, here is a summary of my experience with virtual reference services and online chat platforms:
Virtual Reference Services:
- Provided reference services to patrons via email, chat, and text messaging.
- Answered a wide range of questions, including those related to research, library resources, and general information.
- Collaborated with other librarians to ensure that patrons received the best possible service.
- Developed and implemented training materials for virtual reference services.
- Evaluated the effectiveness of virtual reference services and made recommendations for improvements.
Online Chat Platforms:
- Managed online chat reference services using a variety of platforms, including LibChat, AskAway, and 24/7 Reference.
- Provided real-time reference assistance to patrons in a timely and efficient manner.
- Used active listening skills to understand patron needs and provide tailored responses.
- Escalated complex questions to appropriate staff members when necessary.
- Monitored… Read full answer
Source: https://hireabo.com/job/18_0_2/Reference%20Librarian