Sample interview questions: How would you handle a situation where a child is displaying aggressive or violent behavior in the library?
Sample answer:
De-escalation Techniques:
- Stay calm and approachable: Remain composed and avoid escalating the situation.
- Engage gently: Approach the child calmly, use a soothing tone, and make gentle eye contact.
- Validate feelings: Acknowledge the child’s emotions without condoning their actions. Let them know you understand they’re upset or frustrated.
- Set clear expectations: Explain that aggressive or violent behavior is not acceptable in the library. Use simple, age-appropriate language.
- Offer distractions: Redirect the child’s attention to a calming activity or book. Consider having a designated “cool-down” area with calming toys or stress balls.
Communication and Collaboration:
- Get help if needed: If you feel overwhelmed or unable to manage the situation, seek immediate assistance from a supervisor, library security, or parental guardian.
- Communicate with parents: If possible, contact the child’s parent or guardian to inform them of the … Read full answer
Source: https://hireabo.com/job/18_0_3/Children%27s%20Librarian