How do you prioritize and manage multiple research requests from different patrons?

Sample interview questions: How do you prioritize and manage multiple research requests from different patrons?

Sample answer:

Prioritizing and Managing Multiple Research Requests

1. Establish a triage system: Categorize requests based on urgency, complexity, and patron status. Prioritize requests requiring immediate attention or from high-priority patrons.

2. Communicate with patrons: Inform patrons of the estimated turnaround time and any potential delays. Set realistic expectations and maintain regular communication to keep them updated.

3. Delegate effectively: Identify tasks that can be assigned to support staff or student assistants, freeing up time for more complex research.

4. Use technology: Employ tools such as project management software or request tracking systems to organize and prioritize requests. Utilize online resources and databases to streamline research processes.

5. Negotiate and compromise: If requests cannot be immediately fulfilled, explore alternative solutions such as providing partial results or scheduling follo… Read full answer

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