Sample interview questions: How do you handle situations where patrons request assistance in legal areas outside of your expertise?
Sample answer:
Handling Requests for Legal Assistance Outside of Expertise:
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Acknowledge the patron’s request: Express understanding of the patron’s need for legal information.
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Explain expertise limitations: Clearly state that your expertise is limited to legal resources and that you are not a lawyer qualified to provide legal advice.
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Refer to appropriate resources: Offer to guide the patron to reputable legal aid organizations, pro bono attorneys, or other resources that can provide professional legal assistance.
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Provide general information: If possible, provide general legal information that is not specific to the patron’s particular situation. For example, explaining the different types of legal systems or the process for filing a lawsuit.
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Suggest self-help materials: Recommend self-help legal guides or online resources that the patron can use to research their legal issue on their own.
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Offer assistance with research: If the patron is comfortable conducting their own research, assist them in locating relevant legal materials in your library’s collection.
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Emphasize ethical obligatio… Read full answer
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