Sample interview questions: How do you handle situations where library users request materials that are considered controversial?
Sample answer:
Handling Controversial Material Requests:
- Acknowledge the Concern:
- Actively listen to the patron’s concerns and acknowledge their right to express their views.
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Avoid dismissing their objections or engaging in confrontational language.
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Assess the Material:
- Review the material with the patron if possible, considering its intellectual, literary, and artistic merit.
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Consult with colleagues, professional organizations, or trusted sources to gain an informed perspective.
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Provide Context and Resources:
- Explain the library’s commitment to intellectual freedom and the value of diverse viewpoints.
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Offer alternative resources that provide balanced perspectives or encourage critical thinking.
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Respect the Library’s Selection Policy:
- Adhere to the library’s established selection criteria and policies.
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Explain the rationale behind the selection pr… Read full answer
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