Sample interview questions: How do you handle confidential or sensitive information when providing reference assistance?
Sample answer:
Handling Confidential or Sensitive Information
As a Reference Librarian, maintaining confidentiality and protecting patron privacy are paramount. Here are key measures for handling sensitive information:
- Establish Clear Policies: Develop written policies outlining how confidential information is handled within the library. These policies should be communicated to staff and patrons alike.
- Limit Access: Restrict access to confidential files and databases to authorized personnel only. Implement secure authentication mechanisms and monitor access logs.
- Conduct Privacy Training: Regularly train staff on the importance of patron privacy and the ethical handling of sensitive information.
- Use Anonymized Data: Whenever possible, use anonymized data for reference inquiries to minimize the risk of identifying patrons.
- Ask for Permission: Before releasing any information, obtain explicit consent from the patron. Clearly explain the purpose and intende… Read full answer
Source: https://hireabo.com/job/18_0_2/Reference%20Librarian