Sample interview questions: How do you evaluate the impact and usage of digital services within a library?
Sample answer:
Metrics:
- Usage statistics: Track website traffic, app downloads, database usage, and online resource checkouts.
- Patron feedback: Collect user surveys, interviews, and focus groups to gather qualitative data on satisfaction, usability, and impact.
- Reference and circulation data: Monitor reference questions and circulation records to identify trends and gaps in digital services usage.
Analytics:
- Web analytics: Analyze website performance to understand navigation patterns, user engagement, and conversion rates.
- Database analytics: Measure usage, such as number of searches, downloads, and interlibrary loan requests.
- Social media analytics: Track reach, engagement, and sentiment expressed on social media platforms.
Comparison and benchmarking:
- Comparison to previous periods: Track usage over time to identify trends and measure progress.
- Benchmarking against similar institutions: Compare metrics with other libraries to id… Read full answer
Source: https://hireabo.com/job/18_0_7/Digital%20Services%20Librarian