Sample interview questions: How do you assess user satisfaction and feedback for digital services?
Sample answer:
Methods to Assess User Satisfaction and Feedback for Digital Services:
- Surveys: Conduct online or email surveys to gather direct feedback on specific aspects of the service, such as ease of use, functionality, and overall satisfaction.
- Focus Groups: Engage users in moderated discussions to explore their experiences and gather qualitative insights on the service.
- User Testing: Observe and record users interacting with the service in real-time to identify usability issues, feature preferences, and areas for improvement.
- Website Analytics: Track website traffic, user behavior, and conversion rates to measure the effectiveness of the service and identify areas for optimization.
- Social Media Monitoring: Monitor social media platforms for user comments, reviews, and feedback related to the serv… Read full answer
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