Sample interview questions: Can you share an example of a time when you had to resolve a conflict or disagreement related to special collections policies or procedures?
Sample answer:
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In a previous role, I encountered a disagreement among researchers regarding access to a rare book collection. Some researchers felt restricted by the stringent security measures in place, while others appreciated the measures taken to preserve the delicate materials.
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To resolve this conflict, I organized a meeting between the researchers and the library staff responsible for the collection. During the meeting, I facilitated a productive discussion where both sides presented their perspectives. I emphasized the importance of balancing access with preservation and highlighted the role of the library in safeguarding cultural heritage.
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I proposed a compromise solution that involved implementing a tiered access system, where researchers with specific research needs could request supervised access to the collection under controlled conditions. This solution addressed the concerns of both parties and allowed for continued access to the collection while upholding preservation standards.
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The researchers appreciated the opportunity to express their concerns and were satisfied with the proposed solution. The library staff also welcomed the input from the researchers and recognized the need to adapt policies to accommodate the needs of their users. This positive resolution strengthened the relationship between the library and the research community, leading to… Read full answer
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