Sample interview questions: Can you share an example of a time when you had to assist a library patron with locating resources in a language you were not familiar with?
Sample answer:
Time Management and Resourcefulness:
- Quickly assessed the patron’s need and recognized the language barrier.
- Located a colleague who was fluent in the patron’s language or utilized translation tools to facilitate communication.
Collaboration and Communication:
- Collaborated effectively with the colleague or used translation tools to convey the patron’s request clearly.
- Maintained a positive and professional demeanor throughout the interaction despite the language barrier.
Problem-Solving and Initiative:
- Explored alternative methods of locating resources, such as multilingual databases or asking for assistance from other library staff.
- Demonstrated initiative by actively seeking out resources and solutions beyond the immediate purview of the reference desk.
Customer Service and Sensitivity:… Read full answer
Source: https://hireabo.com/job/18_0_2/Reference%20Librarian