Sample interview questions: Can you provide an example of a time when you had to assist a library patron with locating resources in a specific format, such as Braille or large print?
Sample answer:
- Example of Assisting a Patron with Braille Resources:
A visually impaired patron approached the reference desk seeking materials in Braille format. After inquiring about the patron’s specific interests, I guided them to the library’s designated Braille collection. I explained the organization of the collection, helping the patron browse and select several books that aligned with their preferences. I also introduced them to the library’s assistive technology, such as screen readers and magnifiers, which could enhance their reading experience. Additionally, I informed the patron about upcoming events and workshops designed for individuals with visual impairments, fostering a sense of community and support.
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Additional Strategies for Providing Excellent Service:
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Demonstrate Empathy: Approach each patron with empathy and understanding, recognizing that their information needs may be unique and sensitive.
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Active Listening: Engage in active listening, paying close attention to the patron’s … Read full answer
Source: https://hireabo.com/job/18_0_2/Reference%20Librarian