Sample interview questions: How would you handle a situation where a patron has violated library rules?
Sample answer:
- Maintain Professionalism and Approach with Respect:
- Treat the patron politely and courteously.
- Avoid confrontation or creating a hostile environment.
-
Keep the interaction as private as possible to maintain the patron’s dignity.
-
Refer to the Library’s Specific Rules and Policies:
- Clearly explain the library rule or policy that the patron violated.
-
Provide a copy of the rule or policy if possible.
-
Inquire about the Patron’s Perspective:
- Encourage the patron to express their point of view.
-
Understand their intention or reason for violating the rule.
-
Offer Reasonable Alternatives and Solutions:
- Collaboratively explore alternative solutions that align with the library’s rules and policies.
-
Be flexible in finding a mutually agreeable outcome.
-
Provide a Warning or Notice of Violation:
- Issue a verbal warning or written notice of the violation.
-
Document the incident in the library’s records.
-
Consider the Severity of… Read full answer
Source: https://hireabo.com/job/18_0_15/Public%20Services%20Librarian