Sample interview questions: How would you handle a situation where a patron disagrees with your recommended resources?
Sample answer:
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Acknowledge the patient’s perspective: “I understand that you have a different opinion on the recommended resources.”
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Explain your rationale: “I made these recommendations based on my professional knowledge and the most current medical research. Here’s why I think these resources are the best fit for you.”
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Be open to considering other sources: “If you have other resources in mind, I’m happy to review them and see if they meet your needs.”
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Offer alternative options: “I can also suggest some alternative resources that may be more in line with your preferences.”
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Emphasize the importance of trusted information: “It’s crucial to rely on credible sources for medical information. These resources have been vetted and are considered trustworthy.”
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Maintain a respectful and patient d… Read full answer
Source: https://hireabo.com/job/18_0_9/Medical%20Librarian