Sample interview questions: How would you handle a situation where a library user has an urgent need for a specific resource that is not available in the library’s collection?
Sample answer:
In such a situation, as a Technical Services Librarian, I would take the following steps to handle the library user’s urgent need for a specific resource that is not available in the library’s collection:
-
Assess the urgency and importance of the user’s need: I would inquire about the nature of the resource, its relevance to the user’s information needs, and the time sensitivity of their request. This will help me understand the level of urgency and prioritize my actions accordingly.
-
Explore alternative formats or editions: I would check if there are any other formats or editions of the resource available within the library’s collection, such as electronic versions, different editions, or similar resources that may fulfill the user’s needs to some extent.
-
Utilize interlibrary loan services: If the resource is not available within the library’s collection, I would utilize the library’s interlibrary loan services. This involves requesting the resource from another library, either within the same library system or through cooperative networks, to borrow it on behalf of the user. Interlibrary loan services enable access to a broader range of resources beyond the library’s collection.
-
Collaborate with other institutions and librarians: If the user’s need is extremely urgent and interlibrary loan services may not provide a timely solution, I would reach out to other institutions or librarians who specialize in the subject area or have access to a wider range of resources. Collaboration with other professionals in the field can be valuable in locating the required resource or finding suitable alternatives.
-
Recommend alternative resources: If the desired resource is not immediately available, I would proactively search for alternative resources that could potentially meet the user’s needs. This may involve suggesting similar resources, related materials, or alternative formats that are accessible to the user.
-
Assist with resource discovery and research strategies: While working on acquiring the requested resource, I would provide guidance to the user on effective research strategies, alternative sources of information, or databases that might contain relevant materials. This will empower the … Read full answer
Source: https://hireabo.com/job/18_0_11/Technical%20Services%20Librarian