How would you handle a situation where a library staff member is not meeting performance expectations?

Sample interview questions: How would you handle a situation where a library staff member is not meeting performance expectations?

Sample answer:

When faced with a situation where a library staff member is not meeting performance expectations, it is important to approach the issue in a professional and considerate manner. Here are some steps I would take to handle such a situation as an Academic Librarian:

1. Gather information: Start by collecting all relevant information about the staff member’s performance, including specific incidents or examples where expectations have not been met. This could include feedback from colleagues, supervisors, or even patrons who have been affected by the staff member’s performance.

2. Review job expectations: Carefully assess the staff member’s job description and performance expectations to ensure that they are clear, realistic, and aligned with the library’s goals and values. It is essential to have a clear understanding of the standards against which the staff member’s performance should be evaluated.

3. Communicate expectations: Schedule a private meeting with the staff member to discuss their performance concerns. Use this opportunity to clearly communicate the specific areas where their performance is falling short and provide constructive feedback. It’s crucial to maintain a supportive and respectful tone during this conversation, emphasizing that the goal is to help the staff member grow and improve.

4. Identify challenges and offer support: During the meeting, inquire if there are any challenges or obstacles that may be hindering the staff member’s performance. It could be a lack of training, resources, or even personal issues. Listen attentively and offer assistance where possible, such as additional training, mentorship, or access to relevant resources.

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   Source: https://hireabo.com/job/18_0_4/Academic%20Librarian