Sample interview questions: How would you handle a situation where a child is consistently disruptive or disrespectful to library staff or other children?
Sample answer:
1. Maintain Calm and Professionalism:
Remain composed and respectful, even when confronted with challenging behavior. Avoid reacting defensively or taking the child’s actions personally.
2. Establish Clear Expectations:
Communicate clear rules and expectations for behavior, emphasizing the importance of respect and consideration for others. Explain the consequences of disruptive behavior.
3. Active Listening and Empathizing:
Engage in active listening to understand the child’s perspective and underlying needs. Empathize with their feelings without condoning their behavior.
4. Offer Choices and Alternatives:
Provide children with choices and alternative ways to express their emotions. Suggest quiet activities, such as reading or drawing, or offer a break for them to calm down.
5. Collaborate with Parents/Caregivers:
Reach out to the child’s parents or caregivers to discuss the situation and explore possible supports. Involve them in developing strategies to address the behavior.
6. Set Boundaries:
While being empathetic, maintain appropriate boundaries. Let the child know that their behavior… Read full answer
Source: https://hireabo.com/job/18_0_3/Children%27s%20Librarian