How do you handle situations where you are unable to find a suitable resource to meet a library patron’s reference needs?

Sample interview questions: How do you handle situations where you are unable to find a suitable resource to meet a library patron’s reference needs?

Sample answer:

1. Stay Calm and Empathetic: When a patron approaches you with a reference query and you cannot find an immediate resource, it is important to remain calm and express empathy. Acknowledge their frustration and assure them that you will do your best to assist them.

2. Clarify the Need: Before proceeding further, ask clarifying questions to understand the patron’s need more precisely. This will help you determine the depth and scope of the information required.

3. Exhaust Available Resources: Conduct a thorough search using the library’s resources, including databases, online catalogs, print materials, and archival collections. Leave no stone unturned in your search efforts.

4. Consult Colleagues: Consult with other librarians or subject specialists who may have expertise in the patron’s area of interest. Seek their advice on potential resources or alternative approaches.

5. Explore Interlibrary Loan: If the library lacks the necessary resource, consider initiating an interlibrary loan request. This service allows you to borrow materials from other libraries, expanding your resou… Read full answer

   Source: https://hireabo.com/job/18_0_2/Reference%20Librarian