Sample interview questions: How do you handle situations where library users require assistance with non-English language materials or resources?
Sample answer:
- Communicate effectively with users in non-English languages:
- Politely ask users which non-English language they prefer as communication may be limited due to language barriers.
- Use translation apps like Google Lens, Microsoft Translator, Papago, or other reliable translation services if necessary.
- Encourage the use of ASL sign language or visual cues if appropriate.
- Be open to acquire new knowledge:
- Express willingness to learn new languages and cultures, even in trial and error scenarios.
- Research unfamiliar resources to understand them better.
- Request training opportunities with language service providers or cultural diversity specialists.
- Collaboration and resource sharing:
- Reach out to other reference desk partners and ask for assistance if needed.
- Contact library departments that may have expertise in working with non-English speaking users.
- Share your acquired knowledge and skills with colleagues to help the library better address diverse community needs.
- Be court… Read full answer
Source: https://hireabo.com/job/18_0_2/Reference%20Librarian