How do you handle situations where library users request materials or resources that are not available within the library’s collection?

Sample interview questions: How do you handle situations where library users request materials or resources that are not available within the library’s collection?

Sample answer:

When library users request materials or resources that are not available within the library’s collection, it is important to handle the situation with professionalism, empathy, and resourcefulness. As a Public Services Librarian, my primary goal would be to assist library users in finding suitable alternatives or accessing the requested materials through other means. Here is how I would handle such situations:

1. Active listening and understanding: I would listen attentively to the user’s request and make sure I fully understand their needs and expectations. This allows me to provide personalized assistance and demonstrate that their request is important to me.

2. Resource exploration: I would conduct a thorough search within the library’s physical and digital resources to ensure that the requested materials are not already available. This includes checking the catalog, databases, interlibrary loan systems, and any other relevant resources specific to our library.

3. Offer alternative resources: If the requested materials are not available within our collection, I would proactively suggest alternative resources that may meet the user’s needs. This could include similar books or articles, related databases or online resources, or even recommending materials from other libraries within the same consortium or network.

4. Interlibrary loan (ILL): If the library participates in interlibrary loan services, I would explain the process to the user and assist them in requesting the desired materials from other libraries. This involves filling out necessary forms, providing guidance on potential wait times, and ensuring the user understands any associated fees or limitations.

5. Collaboration with colleagues: If I am unable to find suitable alternatives within our library or through interlibrary loan, I would consult with my colleagues, such as subject specialists or acquisitions librarians, to explore additional options. They may have insights or suggestions that could help fulfill the user’s request.

6. Suggest related services: In situations where the requested materials cannot be obtained, I would highlight other services the library offers that may assi… Read full answer

   Source: https://hireabo.com/job/18_0_15/Public%20Services%20Librarian