Sample interview questions: How do you handle situations where library users are experiencing difficulties with information technology or equipment?
Sample answer:
Handling IT Difficulties:
- Active Listening: Engage with users, listening attentively to identify their specific issues.
- Troubleshooting: Guide users through systematic steps to diagnose and resolve technical problems.
- Remote Support: Utilize screen-sharing or phone assistance for remote troubleshooting.
- Identify Skillset: Assess users’ technology proficiency and provide appropriate support based on their capabilities.
- Resolve or Escalate: Attempt to resolve issues directly or escalate to technical support when necessary.
- Provide Clear Instructions: Use simple and jargon-free languag… Read full answer
Source: https://hireabo.com/job/18_0_15/Public%20Services%20Librarian