Sample interview questions: How do you handle situations where library users are engaging in disruptive or disrespectful behavior towards library staff members?
Sample answer:
Handling Disruptive or Disrespectful Behavior
- Stay calm and professional. Even when dealing with difficult patrons, it’s important to remain composed and respectful.
- Acknowledge the behavior. Let the patron know that their behavior is unacceptable and not tolerated in the library.
- Set clear boundaries. Explain that disruptive or disrespectful behavior will not be tolerated and may result in consequences, such as a temporary suspension of library privileges.
- Listen to the patron’s perspective. Once you’ve addressed the behavior, give the patron an opportunity to explain their side of the story. This can help you understand any underlying causes and find a mutually acceptable solution.
- Involve security or law enforcement if necessary. If the patron’s behavior becomes threatening or violent, do not hesitate to contact security or law enforcement for assistance.
- Document the incident. Keep a written record of the incident, including the date, time, patron’s behavior, and any actions taken. This documentation can be helpful if the behavior continues or escalates.
- Follow up with the patron. Once the incident has been resolved, schedule a follow-up m… Read full answer
Source: https://hireabo.com/job/18_0_15/Public%20Services%20Librarian