Sample interview questions: How do you handle requests for troubleshooting access to electronic resources from library staff?
Sample answer:
Troubleshooting Access Issues for Library Staff:
- Initial Response: Acknowledge the request promptly and gather necessary information, including the resource name, access method, and error message (if applicable).
- Diagnostic Steps: Conduct initial troubleshooting steps, such as clearing browser cache and cookies, restarting devices, and verifying network connectivity.
- Authentication Verification: Ensure that the staff member is properly authenticated through relevant systems (e.g., LDAP, OpenAthens).
- User Group Review: Check if the staff member is assigned to the appropriate user group with access to the resource.
- Proxy Server Configuration: Verify that the library’s proxy server settings are configured correctly.
- Resource Availability: Confirm that the resource is currently available and has not been temporarily suspended or restricted.
- Vendor Communication: If the issue persists, reach out to the vendor of the electronic resource to report the problem and request assistance.
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Source: https://hireabo.com/job/18_0_21/Electronic%20Resources%20Librarian