How do you handle requests for research assistance or reference services in your current or previous library positions?

    Focusing Perspectives on Information Exploration

    Sample interview questions: How do you handle requests for research assistance or reference services in your current or previous library positions?

    Sample answer:

    Understanding User Needs:

    • Actively listen to patrons to identify their specific research or reference needs.
    • Determine the scope and depth of information required.
    • Collaborate with patrons to develop appropriate search strategies.

    Resource Identification and Access:

    • Leverage a deep understanding of library collections and electronic resources.
    • Utilize interlibrary loan services to obtain materials not available locally.
    • Partner with other libraries and organizations to access specialized resources.

    Database Searching and Information Retrieval:

    • Utilize advanced search techniques in scholarly databases and specialized indexes.
    • Employ Boolean operators and subject headings to refine results.
    • Extract relevant information from articles, books, and other sources.

    Citation Management and Document Delivery:

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