Sample interview questions: How do you handle requests for assistance from patrons who are conducting research in healthcare management?
Sample answer:
-
Actively Listen: Begin by attentively listening to the patron’s request to fully understand their research needs and objectives. Ask clarifying questions to ensure you have a comprehensive understanding of their topic and requirements.
-
Conduct a Needs Assessment: Evaluate the patron’s level of knowledge and expertise in healthcare management. Determine if they are a student, researcher, healthcare professional, or general public user. This assessment will help you tailor your assistance to their specific needs.
-
Offer Personalized Guidance: Develop a customized research strategy based on the patron’s request. Provide guidance on selecting appropriate databases, journals, and other relevant resources. Recommend reputable and up-to-date sources to ensure the accuracy and reliability of their research.
-
Provide Access to Resources: Grant the patron access to the necessary resources, both print and electronic, available in the library. This may involve providing them with login credentials, guiding them through the library’s catalog and databases, or physically retrieving materials from the stacks.
-
Educate and Train: If the patron is unfamiliar with using library resources or conducting research in healthcare management, offer training and instruction. This may include conducting workshops, providing tutorials, or creati… Read full answer
Source: https://hireabo.com/job/18_0_9/Medical%20Librarian