Sample interview questions: How do you ensure that your research support services are accessible and inclusive to all library users?
Sample answer:
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Accessibility Audits: Conduct regular accessibility audits of your library’s physical spaces, digital resources, and services to identify and rectify any barriers that may hinder users with disabilities from accessing and utilizing them.
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Accessible Physical Spaces:
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Ensure that the library’s entrance, walkways, and reading areas are accessible to individuals using wheelchairs or assistive devices.
- Provide accessible seating options, including height-adjustable tables and chairs with armrests.
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Install assistive listening systems and captioning devices for events and presentations.
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Accessible Digital Resources:
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Ensure that the library’s website and online resources are compliant with accessibility standards such as WCAG (Web Content Accessibility Guidelines) and ARIA (Accessible Rich Internet Applications).
- Provide alternative formats of electronic resources, such as transcripts for audio recordings, closed captions for videos, and accessible PDFs for documents.
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Implement assistive technologies like screen readers and alternative input devices for visually impaired users.
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Accessible Services:
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Offer research assistance, reference services, and interlibrary loan services to users with disabilities in a manner that accommodates their individual needs.
- Provide sign language interpreters and transcription services for users who are deaf or hard of hearing.
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