Sample interview questions: How do you balance the needs of library users who require immediate assistance with those who have more in-depth research needs?
Sample answer:
Balancing the Needs of Immediate and In-Depth Assistance
As a reference librarian, effectively balancing the needs of users seeking immediate assistance with those requiring in-depth research entails a multifaceted approach:
1. Triage and Prioritization:
- Assess the urgency of each request.
- Address immediate needs first, such as providing quick factual answers or resolving technical issues.
- Inform users with more extensive research concerns about the potential wait time.
2. Time Management and Efficiency:
- Utilize technology to streamline processes, such as using chatbots or online research databases.
- Delegate tasks to colleagues or student assistants when possible.
- Develop efficient question-handling techniques to minimize response times.
3. Active Listening and Empathy:
- Engage attentively with users to understand their specific needs.
- Empathize with both those seeking immediate assistance and those requiring more thorough support.
- Communicate respectfully and transparently about expectations and timeframes.
4. Flexible Scheduling and Staffing:
- Adjust… Read full answer
Source: https://hireabo.com/job/18_0_2/Reference%20Librarian