How do you assess the impact and usage of electronic resources on library services and user satisfaction?

Sample interview questions: How do you assess the impact and usage of electronic resources on library services and user satisfaction?

Sample answer:

Assessment Methods for Impact and Usage of Electronic Resources

• Usage Statistics:

  • Track metrics such as number of downloads, logins, page views, and citations to measure the frequency and level of resource utilization.

• Surveys and Focus Groups:

  • Conduct surveys and focus groups among users to gather feedback on their satisfaction, ease of use, and the overall impact of electronic resources on their research and learning.

• Interlibrary Loan (ILL) Requests:

  • Analyze trends in ILL requests to identify gaps or overlaps in electronic resource coverage and gauge the demand for specific resources.

• Reference and User Services Data:

  • Monitor reference and user service requests related to electronic resources to assess their impact on the workload and user support needs.

• Comparison with Peer Institutions:

  • Benchmark the usage and impact of electronic resources against similar libraries to identify areas for improvement and inform resource allocation decisions.

• Qualitative Feedback:

  • Collect anecdotal feedback from librarians, faculty, and students through interviews, emails, or online forums to gain insights into resource effectiveness and user satisfaction.

• Cost-Benefit Analysis:

  • Assess the cos… Read full answer

    Source: https://hireabo.com/job/18_0_21/Electronic%20Resources%20Librarian