Sample interview questions: Have you conducted any user surveys or assessments to gather feedback on library services and resources?
Sample answer:
Yes, as a Technical Services Librarian, I have conducted user surveys and assessments to gather feedback on library services and resources. These surveys and assessments are crucial in understanding the needs and preferences of library users, and they help us improve the quality and relevance of our services and resources.
To conduct user surveys, I would typically employ a combination of online surveys and in-person interviews. Online surveys can reach a larger number of users and provide quantitative data, while interviews allow for more in-depth conversations and qualitative insights. Prior to conducting the surveys, I would carefully design the questions to ensure they cover a wide range of topics, including users’ satisfaction with the current services and resources, suggestions for improvement, and specific areas they would like to see expanded or enhanced.
Additionally, I would also utilize assessment tools such as usability testing, focus groups, and observation techniques to gather feedback on the user experience within the library. Usability testing involves observing users as they interact with library systems, catalog interfaces, or digital resources, aiming to identify any usability issues and gather suggestions for improvement. Focus groups allow for group discussions on specific topics or services, where users can share their thoughts, preferences, and suggestions in a collaborative setting. Observation techniques involve observing users’ behavior and interactions within the library space to identify potential areas of improvement or new services that could be introduced.
Once the surveys and assessments are completed, I would thoroughly analyze the data collected, looking for patterns, trends, and common themes. This analysis helps identify areas of strength and areas that require improvement, allowing us to make data-driven decisions … Read full answer
Source: https://hireabo.com/job/18_0_11/Technical%20Services%20Librarian