Sample interview questions: Can you share an example of a time when you effectively resolved an issue related to library technology or equipment accessibility?
Sample answer:
During my tenure as a Public Services Librarian, I encountered a situation that required innovative problem-solving to address a library technology accessibility concern.
A visually impaired patron visited our library seeking assistance to access digital resources. Despite having assistive technology at their disposal, the patron struggled to navigate our library’s website and online catalog due to compatibility issues.
Recognizing the urgency of the situation, I initiated a comprehensive assessment of our digital infrastructure and identified specific barriers that hindered accessibility. I discovered that our website lacked proper coding for screen readers, and our online catalog platform was not compatible with the patron’s assistive technology.
To address these issues, I collaborated with our IT department and web developers to implement necessary modifications to improve the website’s accessibility. I also reached out to the online catalog vendor to explore potential solutions and advocate for improved accessibility features.
Within a short timeframe, we successfully implemented software updates, added descriptive text to images, and incorporated alternative text descriptions for visuals, mak… Read full answer
Source: https://hireabo.com/job/18_0_15/Public%20Services%20Librarian