Can you share an example of a time when you effectively resolved a conflict between library staff members with different perspectives or approaches?

    Focusing Perspectives on Information Exploration

    Sample interview questions: Can you share an example of a time when you effectively resolved a conflict between library staff members with different perspectives or approaches?

    Sample answer:

    • Maintain composure and empathy: Model calmness and understanding in the face of conflict.

    • Active listening: Encourage open and honest communication by actively listening to each staff member’s viewpoint.

    • Create a safe space: Foster an environment where staff members feel comfortable discussing their differences without fear of retaliation.

    • Identify common ground: Seek points of agreement between the conflicting parties to build a foundation for compromise.

    • Suggest a structured conversation: Guide a discussion that focuses on finding solutions rather than assigning blame.

    • Facilitate brainstorming: Encourage c… Read full answer

      Source: https://hireabo.com/job/18_0_15/Public%20Services%20Librarian

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