Sample interview questions: Can you share an example of a successful reference service you provided that had a significant impact on a library patron?
Sample answer:
In my tenure as a reference librarian, I’ve had the privilege of providing numerous successful reference services. One that stands out is my assistance to a patron researching the history of their family’s involvement in the Civil War.
Upon approaching the reference desk, the patron expressed their desire to uncover information about their great-grandfather, who they believed had fought in the conflict. I began by asking them specific questions to ascertain the available information. Together, we explored our library’s online databases for relevant articles, books, and primary sources, such as census records and military records.
As we uncovered information, I noticed a discrepancy in the patron’s knowledge. They stated their great-grandfather had served in the Union Army, but the records indicated he had been enlisted in the Confederate Army. I presented this finding sensitively and explained the potential reasons for this discrepancy.
Emphasizing the importance of accuracy, I then suggested they consider alternative ways to verify… Read full answer
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