Sample interview questions: Can you provide an example of a time when you had to resolve a conflict or disagreement among library patrons or staff members?
Sample answer:
As a seasoned Music Librarian, I have encountered various instances where I had to resolve conflicts or disagreements among library patrons or staff members. One notable incident involved a dispute between two patrons over access to a rare music score. Both patrons claimed to have a legitimate need for the item, and the situation quickly escalated into a heated argument.
To resolve this conflict, I employed the following steps:
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Active Listening and Empathy: I attentively listened to both patrons’ perspectives, acknowledging their needs and concerns. I empathized with their differing viewpoints and sought to understand their motivations.
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Collaboration and Communication: I facilitated a dialogue between the patrons, encouraging them to express their thoughts and feelings openly. I acted as a neutral moderator, ensuring that everyone had an opportunity to be heard.
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Creative Problem-Solving: Together with the patrons, I explored alternative solutions that could accommodate both of their needs. We di… Read full answer
Source: https://hireabo.com/job/18_0_14/Music%20Librarian