Sample interview questions: Can you provide an example of a time when you had to handle a student complaint or disagreement regarding library policies or services?
Sample answer:
During my tenure as a school librarian, I encountered instances where students expressed complaints or disagreements regarding library policies or services. One memorable incident involved a high school student named Sarah, who was passionate about graphic novels and frequently visited the library to borrow them.
Sarah approached me one day, expressing her disappointment that the library did not have a wider selection of graphic novels, particularly those featuring diverse characters and storylines. She felt that the library’s collection was limited and did not cater to her interests and those of other students who shared her passion for graphic novels.
In response, I actively listened to Sarah’s concerns and acknowledged the validity of her complaint. I empathized with her desire to see a more inclusive and diverse representation of graphic novels in the library’s collection.
To address Sarah’s concerns, I took the following steps:
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Engaged in a Dialogue: I initiated a conversation with Sarah to further understand her preferences and suggestions for expanding the graphic novel collection. I encouraged her to share her favorite titles and authors, as well as her thoughts on the types of graphic novels she would like to see in the library.
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Reviewed the Collection: I conducted a thorough review of the library’s existing graphic novel collection, identifying gaps and areas where diversity and representation could be improved. I consulted with other librarians, educators, and students to gather recommendations for diverse and high-quality graphic novels.
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Collaborated with Vendors: I reached out to book vendors and publishers specializing in graphic novels to explore options for acquiring n… Read full answer
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