Sample interview questions: Can you provide an example of a time when you had to deal with a difficult library user or researcher in relation to government documents?
Sample answer:
Example of Handling a Difficult User Inquiry:
As a government documents librarian, I encountered a researcher who exhibited frustration and difficulty understanding the nuances of government information. Specifically, the researcher expressed:
- Inaccessibility Concerns: Claimant that government documents were “hidden” and “hard to find.” They demanded immediate access to specific documents despite not providing sufficient search parameters.
- Unrealistic Expectations: Assumed that all government information was readily available online, regardless of its sensitivity or classification level. Became agitated when informed that certain documents were restricted or only accessible through specific channels.
- Confrontational Behavior: Challenged my knowledge and expertise, often interrupting me and making personal accusations. They refused to accept guidance or suggestions for alternative search methods.
Resolution:
- Active Listening and Empathizing: I actively listened to the researcher’s concerns, validating their frustrations while maintaining a professional demeanor.
- Clarifying Expectations: I explained the complexities of government information organization and provided context for the restricted nature of certain documents.
- Collaborative Search Strategy: We worked together to refine the res… Read full answer
Source: https://hireabo.com/job/18_0_13/Government%20Documents%20Librarian