Sample interview questions: Can you give an example of a time when you successfully resolved a patron complaint or conflict?
Sample answer:
I skillfully resolved a complaint from a long-standing patron regarding the recent implementation of overdue fines. The patron expressed dissatisfaction with the policy change and voiced concerns about its potential impact on their library usage.
To address the complaint, I actively listened to the patron’s perspective and acknowledged their concerns. I explained the rationale behind the policy change and its alignment with industry best practices. However, I also recognized the p… Read full answer
Source: https://hireabo.com/job/18_0_1/Library%20Director