Sample interview questions: Can you explain your experience in conducting focus groups or user interviews to gather qualitative feedback on library services?
Sample answer:
In my role as a User Experience (UX) Librarian, I have extensive experience in conducting focus groups and user interviews to gather qualitative feedback on library services. These research methods are crucial in understanding the needs, preferences, and experiences of library users, and they play a significant role in shaping the design and improvement of library services.
When conducting focus groups, I carefully select a diverse group of library users representing different demographics, backgrounds, and library usage patterns. I create a comfortable and open environment where participants feel at ease sharing their thoughts and experiences. Prior to the focus group session, I prepare a structured discussion guide that includes a range of open-ended questions to elicit detailed responses. This guide helps me to cover all relevant topics and ensures a consistent approach across different focus groups.
During the focus group session, I employ active listening techniques to encourage participants to share their perspectives openly. I take detailed notes, capturing key insights, themes, and quotes that emerge during the discussion. Additionally, I may use audio or video recording with participants’ consent to enhance accuracy and refer back to the session later for analysis.
For user interviews, I follow a similar approach, but with a one-on-one setting. This allows for a more personalized and deeper exploration of individual experiences and preferences. I prepare a tailored interview guide, based on the goals of the research, to guide the conversation. These interviews often involve a … Read full answer
Source: https://hireabo.com/job/18_0_23/User%20Experience%20%28UX%29%20Librarian