Sample interview questions: Can you discuss any experience you have in developing and managing virtual reference services for a medical library?
Sample answer:
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Developed and Implemented a Virtual Reference Service Platform:
- Evaluated various virtual reference software platforms, including chat, email, text messaging, and video conferencing, to select the most suitable platform for the medical library.
- Designed and configured the virtual reference service platform to ensure a user-friendly interface, efficient workflow, and comprehensive knowledge base integration.
- Established policies and procedures for virtual reference services, including response times, confidentiality, and service availability hours.
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Established a Team of Knowledgeable and Responsive Virtual Reference Librarians:
- Recruited, interviewed, and selected qualified medical librarians with expertise in various medical specialties and research methodologies.
- Provided comprehensive training to virtual reference librarians on the virtual reference platform, medical information resources, and effective communication skills.
- Implemented ongoing training and development programs to keep virtual reference librarians updated with the latest medical information and technologies.
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Created and Maintained a Comprehensive Knowledge Base:
- Developed a structured knowledge base consisting of frequently asked questions, evidence-based practice guidelines, clinical decision support tools, and links to reliable medical resources.
- Regularly updated and expanded the knowledge base to ensure its accuracy, currency, and relevance to the needs of healthcare professionals.
- Collaborated with subject matter experts to validate and enhance the quality of the knowledge base.
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Provided Real-time Virtual Reference Assistance:
- Effectively responded to virtual reference inquiries from healthcare professionals, including physicians, nurses, pharmacists, and researchers.
- Utilized a variety of communication channels, includ… Read full answer
Source: https://hireabo.com/job/18_0_9/Medical%20Librarian