Sample interview questions: Can you describe a situation where you had to mediate a dispute over access to research materials or resources?
Sample answer:
In my role as a Research Librarian, I have encountered several situations where I had to mediate disputes over access to research materials or resources. One particular incident that comes to mind involved two faculty members who were both interested in accessing a rare book for their research projects.
The book in question was a valuable resource and was in high demand among researchers. However, due to its fragile condition, it could not be checked out or loaned. Both faculty members approached me separately, expressing their urgent need for the book and their frustration over the limited access.
To address this dispute, I first listened attentively to each faculty member’s concerns and acknowledged the importance of their research projects. I then explained the limitations surrounding the book’s availability and the reasons behind the library’s policy to restrict its access. By providing this information, I aimed to ensure transparency and help the faculty members understand the situation better.
Next, I explored alternative options to assist them in their research. I suggested scheduling dedicated time for each researcher to utilize the book within the library’s reading room, ensuring equitable access and minimizing conflict. Additionally, I offered to assist both faculty members in ide… Read full answer
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