Sample interview questions: Can you share an example of a time when you went above and beyond to provide personalized assistance to a library user?
Sample answer:
Example of Personalized Assistance:
During a particularly busy reference desk shift, I noticed a patron looking perplexed as they scanned the shelves. Approaching them cautiously, I asked if I could be of assistance. They explained that they were searching for a specific book but couldn’t seem to locate it.
Instead of simply pointing to the correct aisle, I took the time to inquire about the book’s subject matter and their specific interests. The patron was researching the history of aviation, and I realized that our library’s collection offered a wealth of additional resources that could supplement their search.
Together, we delved deep… Read full answer
Source: https://hireabo.com/job/18_0_23/User%20Experience%20%28UX%29%20Librarian