Sample interview questions: Have you ever faced a situation where an outreach program did not go as planned? How did you handle it?
Sample answer:
During my tenure as a Community Outreach Librarian, I encountered a situation where an outreach program did not transpire as anticipated. The program, designed to promote early literacy among preschoolers, was scheduled to take place at a local community center. Unfortunately, unforeseen circumstances, including inclement weather and a sudden illness among crucial volunteers, led to the cancellation of the event.
Upon learning of these unforeseen obstacles, I promptly took the following steps to manage the situation:
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Immediate Communication: I swiftly contacted the program participants, including parents and preschool teachers, to inform them about the cancellation. I apologized for any inconvenience caused and expressed my sincere regret that the event could not take place as planned.
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Rescheduling: Recognizing the significance of the program, I immediately began working on rescheduling it. I consulted with the community center staff to find a mutually suitable date and time. I also reached out to the volunteers who had originally committed to the program to ensure their availability on the new date.
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Alternative Arrangements: While rescheduling efforts were underway, I explored alternative ways to deliver the program’s content. I created a virtual storytime session using video-conferencing software, allowing preschoolers to participate from the comfort of their homes. Additionally, I prepared activity kits that included books, crafts, and educational materials related to early literacy. These k… Read full answer
Source: https://hireabo.com/job/18_0_22/Community%20Outreach%20Librarian