Sample interview questions: How do you handle situations where library users are engaging in disruptive or disrespectful behavior towards individuals with limited access to resources for individuals with limited access to resources for individuals with limited access to resources for individuals with limited access to resources for individuals with limited access to resources for individuals with limited access to resources for individuals with limited access to resources for individuals with limited access to mental health resources?
Sample answer:
- Remain calm and professional. It is important to maintain composure and avoid escalating the situation.
- Acknowledge the behavior. Let the patron know that their behavior is disruptive and disrespectful.
- State the library’s rules and expectations. Explain that the library is a safe and welcoming space for all patrons, regardless of their abilities.
- Set clear boundaries. Let the patron know that their behavior will not be tolerated.
- Offer alternatives. If possible, suggest alternative ways for the patron to engage with the library.
- Involve security if necessary. If the patron’s behavior becomes threatening or violent, do not hesitate to call security.
- Follow up. After the incident, check in with the patron to see if they have any que… Read full answer
Source: https://hireabo.com/job/18_0_15/Public%20Services%20Librarian