Sample interview questions: Can you share an example of a time when you effectively resolved a conflict between library staff members regarding library programming or events?
Sample answer:
During my tenure as a Public Services Librarian, I skillfully mediated a conflict between library staff members surrounding library programming.
Two staff members, Jane and Mary, held differing viewpoints on the format of a popular children’s storytime program. Jane favored a traditional approach, while Mary advocated for a more interactive experience. The conflict escalated, creating a tense work environment.
To resolve the issue, I scheduled a mediation meeting with both staff members. I established a safe and impartial space where they could openly express their perspectives without interruption. I actively listened to their concerns, asking clarifying questions to ensure a thorough understanding.
During the meeting, I employed conflict resolution techniques such as reframing perspectives and identifying common ground. I emphasized the value … Read full answer
Source: https://hireabo.com/job/18_0_15/Public%20Services%20Librarian