Sample interview questions: Can you share an example of a time when you effectively resolved a conflict between library staff members with different perspectives or approaches?
Sample answer:
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Maintain composure and empathy: Model calmness and understanding in the face of conflict.
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Active listening: Encourage open and honest communication by actively listening to each staff member’s viewpoint.
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Create a safe space: Foster an environment where staff members feel comfortable discussing their differences without fear of retaliation.
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Identify common ground: Seek points of agreement between the conflicting parties to build a foundation for compromise.
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Suggest a structured conversation: Guide a discussion that focuses on finding solutions rather than assigning blame.
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Facilitate brainstorming: Encourage c… Read full answer
Source: https://hireabo.com/job/18_0_15/Public%20Services%20Librarian