How do you handle situations where library users are engaging in disruptive or disrespectful behavior towards children or young adults in the library?

Sample interview questions: How do you handle situations where library users are engaging in disruptive or disrespectful behavior towards children or young adults in the library?

Sample answer:

1. Observe and Assess the Situation:
2. Remain alert and observe the behavior of the user.

3. Determine the severity of the behavior and assess the potential risk to the children or young adults.

4. Empathize and Validate:

5. Approaching the situation with empathy for the child or young adult and the duty of care as a library professional.
6. Acknowledge the child’s or young adult’s feelings and concerns.

7. Let the child or young adult know that their safety and well-being are important to you.

8. Private Intervention:

9. Politely and privately approach the user causing the disruption or being disrespectful.
10. Explain the library’s behavior policies and expectations for respectful conduct.

11. Encourage the user to modify their behavior or, if necessary, offer them alternatives such as moving to a different area of the library.

12. Intervention with Escalation:

13. If the user’s behavior continues to be disruptive or disrespectful, escalate the intervention.
14. Involve a supervisor, manager, or security personnel to address the situation.

15. Follow library policy and protocols for handling disruptive behavior.

16. Protect the Child or Young Adult:

17. If the user’s behavior poses a direct threat to the child or young adult, take immediate action to protect them.

18. This may involve asking the user to leave the library, calling security or law enforcement, and/or moving the child or young adult to a safe locat… Read full answer

    Source: https://hireabo.com/job/18_0_15/Public%20Services%20Librarian