Sample interview questions: Can you share an example of a time when you effectively resolved a conflict between library staff members in a high-pressure situation?
Sample answer:
As a Public Services Librarian with extensive experience in conflict resolution, I am adept at handling high-pressure situations involving staff disagreements.
One such instance occurred during a busy holiday season when two staff members, Sarah and John, clashed over a workflow issue. John, a veteran librarian, insisted on adhering to the existing process, while Sarah, a newer employee, proposed a more efficient approach.
In this tense situation, I remained calm and took the following steps:
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Active Listening: I attentively listened to both perspectives, validating their feelings and understanding their concerns. I ensured each person felt heard and respected.
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Facilitated Dialogue: I facilitated a constructive conversation, encouraging Sarah and John to present their arguments and explore alternative solutions. I focused on identifying areas of agreement and building consensus.
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Source: https://hireabo.com/job/18_0_15/Public%20Services%20Librarian