Can you share an example of a time when you effectively resolved an issue related to library accessibility or accommodation?

    Focusing Perspectives on Information Exploration

    Sample interview questions: Can you share an example of a time when you effectively resolved an issue related to library accessibility or accommodation?

    Sample answer:

    In my previous role as a Public Services Librarian, I encountered a patron who was visually impaired and required assistance using our self-checkout kiosk. I recognized the limitations of our current setup for patrons with visual impairments, as the touchscreen and audio prompts were not accessible.

    To resolve this issue effectively, I proactively initiated a conversation with the patron to understand their specific needs. Through active listening and empathy, I discovered that they were comfortable using tactile keyboards and screen readers.

    Inspired by this interaction, I championed a project to enhance our library’s accessibility features. I worked closely with our IT team to install adaptive technology, including a tactile keyboard and screen reader software, on all our self-checkout kiosks. This not only immediately benefited the patron who initially ra… Read full answer

    Source: https://hireabo.com/job/18_0_15/Public%20Services%20Librarian

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