Sample interview questions: Can you share an example of a time when you effectively resolved a dispute between library staff and patrons?
Sample answer:
During my tenure as a Public Services Librarian, I encountered a situation where a patron was irate over a late fee charged to their account. The patron accused the staff of intentionally imposing the fee, despite their belief that they had returned the materials on time.
To resolve the dispute, I approached the situation with empathy and professionalism. I acknowledged the patron’s frustration and assured them that I would investigate the matter thoroughly. I reviewed the library’s records and confirmed that the materials had indeed been returned late.
However, I a… Read full answer
Source: https://hireabo.com/job/18_0_15/Public%20Services%20Librarian