How do you handle situations where library users are struggling with information overload or disinformation?

Sample interview questions: How do you handle situations where library users are struggling with information overload or disinformation?

Sample answer:

1. Active Listening: Begin by actively listening to the user’s concerns and understanding their information-seeking journey.

2. Express Empathy: Show empathy and acknowledge the user’s frustration or confusion, helping them feel validated.

3. Information Literacy Assessment: Evaluate the user’s information literacy skills. Are they struggling with finding reliable sources, evaluating information, or understanding research methods?

4. Tailored Instruction: Based on the assessment, provide tailored instruction or guidance on how to navigate the information landscape effectively. Explain the importance of critical thinking and evaluating sources.

5. Provide Resources: Share curated lists of reliable and trustworthy sources relevant to their research topic. Recommend reputable websites, databases, academic journals, and fact-checking tools.

6. Encourage Critical Thinking: Help the user develop critical thinking skills by asking questions that prompt them to evaluate the credibility and relevance of information. Teach them how to identify biases, logical fallacies, and emotional appeals.

7. Fact-Checking Assistance: Offer gui… Read full answer

   Source: https://hireabo.com/job/18_0_15/Public%20Services%20Librarian