Sample interview questions: Can you share an example of a time when you successfully mediated a dispute among library users?
Sample answer:
During my tenure as a Public Services Librarian, I encountered an instance where two library users engaged in a heated dispute over the availability of a particular book. User A had placed the book on hold, while User B had possession of it at the time. Both users insisted on their right to the book, leading to a tense and uncomfortable atmosphere.
Recognizing the potential for escalation, I approached the situation with empathy and professionalism. I invited both users to a quiet area and listened attentively to their perspectives. I acknowledged their feelings and validated their frustration. Through active listening and open dialogue, I sought to understand the underlying motivations of each user.
To address the immediate issue, I proposed a compromise that satisfied both parties. User A agreed to wait a few days for the book… Read full answer
Source: https://hireabo.com/job/18_0_15/Public%20Services%20Librarian